FAQ

Frequently Asked Questions

Welcome to Timeout Gardens’ FAQ page! We’re here to answer your questions and help you create the perfect outdoor living space. If you don’t see the information you need, feel free to contact our customer service team.

General Questions

1. What types of products does Timeout Gardens offer?
We specialise in outdoor living products, including fire pits, BBQs, outdoor grills, smokers, gas fire pits, fire pit table and chair sets, as well as outdoor heating and lighting solutions. Our newest 'Timber Outdoor Living' collection includes high-quality timber structures, such as log cabins, sheds, playhouses, and hot tub enclosures.

2. Who are your partner brands?
We work with a range of premium brands including Firepits UK, Grill Symbol, Bonfeu, Glamm Fire, The Luxury Firepit Co, Cosi, iQ Grills, and Woodlands Home and Garden Group’s Broadfield brand, known for their sustainable, high-quality timber garden buildings.

3. Are your timber products sustainably sourced?
Yes, our timber products, including those from the Broadfield brand, are made with ethically sourced, slow-grown European softwoods. They go through strict grading and quality checks to ensure both durability and environmental responsibility.

Orders & Shipping

4. How do I place an order?
You can place an order directly on our website by selecting the items you’re interested in and following the checkout process. If you have questions or need assistance, feel free to contact our customer service team.

5. What are the shipping options and times?
Our shipping times vary based on product availability and your location. Standard delivery typically takes between 5-10 business days, but larger items or customised orders may take longer. Specific delivery details will be provided at checkout.

6. Do you ship outside the UK?
Currently, we only ship within the UK.